Terms of Service

Parties and agreement

HutchHR is offered under the HutchStack business name in Nigeria. The provider’s registered legal identity and the customer organization must be identified in the subscription agreement or order form. Only an authorized representative may enter into a subscription for an organization. Workplace users do not become personally responsible for their employer’s fees by signing in.

These terms apply when incorporated into an agreement accepted by the customer. A signed agreement controls over these website terms in a conflict; the applicable Data Processing Addendum controls on processing personal data. Browsing this website or requesting a demonstration does not purchase a subscription.

Service and accounts

HutchHR provides employee records, leave, goals, performance reviews, feedback, 1-on-1s, documents, reporting and, where included, payroll tools. Availability depends on the contracted scope and configuration. Roadmap descriptions are not commitments to deliver features by a particular date.

During the agreed subscription, authorized users may use the service for the customer’s internal operations. Keep credentials confidential, assign appropriate permissions, remove access when no longer needed and report suspected misuse. Customers are responsible for lawful instructions, accurate records and authorized use of their workspace.

Orders, fees and cancellation

The accepted order specifies the service scope, subscription period, currency, fees, taxes, payment dates, renewal and cancellation arrangements. Additional charges or renewal commitments require an agreed contractual basis. Contact support for billing questions or cancellation using the notice method in your agreement.

Support hours, availability commitments and service credits apply only if expressly included in the agreement. This website does not offer an uptime guarantee or an automatic right to credits.

Data, intellectual property and confidentiality

Customers retain their rights in information they provide. HutchHR may process that information to deliver, secure and support the contracted service under documented instructions and the applicable Data Processing Addendum. Customers must give appropriate employee notices and establish a lawful basis for the information they supply.

HutchHR and its licensors retain rights in the software, branding and documentation. Access does not transfer ownership. Customers must follow the Acceptable Use Policy and must not resell the service or copy protected software except as permitted by law or written agreement.

Each party must protect the other’s non-public business and personal information, restrict access to people who need it for the agreement and are bound by confidentiality, and use it only for the agreed purpose. Exceptions apply to information independently developed, lawfully received without restriction, already known without restriction or made public without breach. Required legal disclosures must be limited and, where permitted, notified to the other party.

Payroll and employment decisions

Customers must verify payroll inputs, calculations, statutory settings, payslips and payment exports before use. Payroll exports do not themselves transfer money. HutchHR’s payroll tools do not hold salary funds or replace the employer’s tax filing, pension, payment and employment obligations.

Reports and performance scores support human review. Customers remain responsible for employment decisions and for obtaining qualified legal, tax and payroll advice. Software output is not professional advice or a guarantee of compliance.

Suspension, termination and data return

Access may be restricted as permitted by the agreement to address material misuse, non-payment, security threats or legal requirements. Where feasible, HutchHR will explain the reason and steps needed to restore access. Restrictions should be proportionate to the issue.

Termination, refunds, the export window and deletion arrangements follow the signed agreement and Data Processing Addendum. Arrange data return before access ends. Records required by law and restricted backup copies follow their applicable expiry. Account closure does not establish that every backup has been erased.

Responsibility, disputes and changes

Warranties, remedies, liability limits, indemnities, governing law and dispute procedures are set out in the signed subscription agreement. Nothing in these website terms excludes rights or responsibilities that applicable law does not permit the parties to exclude.

Revised website wording does not retrospectively amend a signed agreement. Material contractual changes follow its notice and acceptance provisions. Contact us with the agreement reference and a description of any dispute so it can be investigated.